My experience with MOM was not this bad. They were efficient and they knew what they wanted. The entire recruitment process was smooth. However, my experience with MOE is not that good. They were slipshod in their handling of information. The way they handled communication with customers is not professional. I just wonder how many applications they have lost, how many potential candidates they have lost. Is this a contributing factor to the quality of education in Singapore today? I wonder.
Perhaps I should lower my expectations. Afterall, they do not belong to the private sector where customer service is a top priority. Empathy is the key word. Understanding is another. Whenever we do something, do we understand the cause and effect should anything happen? Perhaps the lifestyle in Singapore is too stressful for anyone to even think of it. (An excuse?)
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