Fear of the unknown

Many of us have probably heard of the phrase "Fear of the unknown." And many of us have perhaps experienced situations where they have been afraid to make decisions because of that fear in us.

Likewise, I just experienced it. I have been thinking about a gym membership for a long time. I feel sick when I do not exercise. I have tried jogging but my ankle and knees are giving me problems. THe other set of problems came with my neck and shoulders. For whatever reasons, I just cannot seem to get a good night's sleep ever since I arrived. I wake up every morning with neck and shoulder pains which would not go away till late in the afternoon. And because I haven't been sleeping well, I spend more time in bed.

Finally, I decided to give the gym a call to find out the details of a membership. I expected the person to respond to me in a cold manner. But what I heard on the other side of the line was a sweet voice telling me that it costs 899 DKK for a month. The voice was sweet and patient adn welcoming. She also invited me to take a look at the gym. While we were talking, I guess there were some people in front of her at the reception. She politely explained that she needs to attend to the customers and would get someone to call me back. Perhaps this is the standard procedure in the basics of customer service. But the way she did it, changed everything. She gave me the confidence and showed me that it is not that bad after all. That I need not be afraid.

Thanks to her, Sats gym is looking at a new customer....